Payments – The Key to the Best Customer Outcomes

7.30 - 8.45Business Breakfast Session - hosted by G+D Mobile Security
8.30 - 9.00Registration & Arrival Refreshments
9.00 - 9.05Welcome
Robert Craig, AusPayNet Chair
9.05 - 9.35Keynote Address
Philip Lowe, Governor of the Reserve Bank of Australia
9.35 - 10.05Innovation Begins at Home
Global payments innovation expert, John Chaplin (UK), will explore the role of domestic payments innovation in a global digital landscape.
10.05 - 10.35Trust - Trust is a corner stone of the digital economy, but there are still gaps in how organisations and individuals establish trust. Drawing on lessons from overseas, in this session Franklin Garrigues, TD Group VP (Canada), will highlight some of the critical success factors in building economy wide trust and lead to a discussion about ensuring convenient and secure outcomes for consumers.Roundtable One
Artificial Intelligence - Rob Davies, Country Manager, Australia at Feedzai will lead this discussion on the central role of AI in the dawn of digital payments. The roundtable will focus on how payment processors and financial institutions are meeting customer demands in a fast and secure way. We will identify common problems, solutions, and how AI is being used both sides of the fence.
11.00 - 11.30Competition and Innovation – In this fireside chat, The Hon Jane Hume, Assistant Minister for Superannuation, Financial Services and Financial Technology, and Robert Milliner, Chairman of the Australian Payments Council, will discuss key topics around technology and innovation and how they can lead to positive customer outcomes.Roundtable Two
Bring Your Own Device– The way in which consumers make payments is evolving at an ever-faster rate. This discussion led by Quest will focus on 'The Emergence of the Software Terminal'.
11.30 - 12.00Transport/Open Loop - The ubiquity of public transport means that it is a significant driver in changing customer behaviour. Anne Kinsella, Director Digital Products from Transport for NSW will provide insights into the future of transport ticketing, mobility as a service, and how this will impact payments more generally.Roundtable Three
Cloud– What are the risks and opportunities associated with moving payments wholesale to the cloud? This discussion will be led by David Fodor, Business Development Financial Services – Australia & New Zealand, Amazon Web Services.

Roundtable Four
Trust – This session, facilitated by John Chaplin, will uncover the role of domestic payments in delivering economy wide trust in the digital age.
12.00 - 12.30Digital Transformation in Finance - Embracing Digital Open Banking/Ecosystem - Within an open ecosystem, partnerships between financial institutions government and technology companies can accelerate economic growth. This is true for both consumers, small businesses and merchants, and we have seen it happen in countries across the globe. This session will look at a new type of ecosystem collaboration leading to a discussion on the future state of payment networks in Australia.Roundtable Five
NPP - As modern payments infrastructure, the New Payments Platform is critical to the success of payments innovation. Adrian Lovney, CEO NPPA, and Katrina Stuart, Head of Engagement NPPA, will provide an update on the platform’s rollout, and share some emerging examples of innovation on the platform and what the future holds.
12.30 - 13.15NETWORKING LUNCH - hosted by Bottomline Technologies
13.15 - 13.45
07.00 - 18.00#colspan#
Black Hatting Security
The future state of securing payments requires cross sector and cross industry collaboration. Drawing on lessons from this year's Black Hat and DEFCON, this session will highlight some of the key vulnerabilities that payments face and lead to a discussion about what we should do at an industry wide level to address them. Join Graeme Pyper (Regional Director, SafeNet), Prof Dr. Tanja Lange (the Netherlands) lead by Andrew Jamieson (Director of Technology and Security, UL) for this discussion.
Roundtable Six
ISO20022 - The standards that underpin the Correspondent Banking system are being upgraded, and the RBA & AusPayNet are consulting the industry to determine the best approach for upgrading the RITS RTGS system. This alignment of domestic and cross-border payments onto a common data-rich standard will represent an enormous opportunity for the industry to improve their cross-border payment services. This discussion will be hosted by SWIFT.

ISO 20022: Better data means better payments
13.45 - 14.45THE BIG DEBATE
Join academics, technologists and the regulator as they debate the motion that “Australia is ready for digital currency innovation such as Libra” - hosted by chief economist Warren Hogan.
15.05 - 15.35Avoiding Financial Exclusion
Technological progress cannot happen at the expense of financial inclusion. And while increased automation of decision making may bring commercial benefits for service providers, there's a requirement to ensure sufficient transparency and explainability of decision making for consumers. In this session, Toby Walsh, will take a balanced look at the risks that technology presents to highly digitsed nations.
15.35 - 15.55What’s on the cards?
In this final session for the day, Tony Richards, Reserve Bank of Australia’s Head of Payments Policy, will provide insight on the Bank’s comprehensive review of its retail payments regulation commencing in 2020.
15.55 - 16.50Take 5
What are the top five priorities for payments to deliver the best customer outcomes. The facilitators of our roundtable discussions will come together to share the highlights from their focused discussions and agree what we need to focus on to get the best results.
16.50 - 17.00Closing Remarks
Andy White, AusPayNet CEO
17.00 - 18.30Cocktail Reception - hosted by BPAY

All refreshments hosted by 7R Talent

Australian Payments Network Ltd


Level 23, Tower 3, International Towers,
300 Barangaroo Avenue, Sydney NSW 2000

Contact Us

Tel: +61 2 9216 4888

Key Dates

Early Bird Deadline
27 September 2019

Australian Payments Network Summit
10 December 2019



Payments - The Key to the Best Customer Outcomes